Mobile Member App v2.0: FAQ

With the ShulCloud Mobile Member App v2.0, congregants will have the ability to access the member directory, see and register for events, and conveniently reference Zmanim. 

Congregations have the ability to control who has access to the app and which account types can log in. The colors, branding, and even the app icon can be tailored to your synagogue's preferences.

A Shul must have completed the form and submitted all necessary items to have access to the Mobile Members App v2.0. Contact the Support Team with questions regarding purchasing the app at [e-mail]. 

FAQ

Question	What happens to v1.0 of the app?
Answer	We encourage shuls to recommend that members remove the app from their phones. The current app will no longer be supported as of March 2025.

Question	How much does the app cost?
Answer	$50/month/shul.

 

Question	Can members opt out of the directory?
Answer	The in-app directory settings mimic the web directory settings.

Question	What if I am an Enterprise or Enterprise + Client?
Answer	The app is included in your subscription at no cost until January 31, 2025. After that, there will be a cost of $50/month. If you would like to cancel using the app as an Enterprise/Enterprise+ Client, please contact Support at [e-mail].

Question	Are Push Notifications available?
Answer	Not yet, but it is in the plan for Q2 2026.

Question	Is Contact information for the Shul from settings or can it be customized?
Answer	Contact info for the Shul comes from the Shul Settings and cannot be customized unless changed in Settings.

Question	Can contacts from the Directory be downloaded to someone's phone?
Answer	The directory cannot be saved to a mobile device, however, when clicking on a phone number, someone can call or text and when clicking on an email, a new email with that address as the recipient will open.

Question	Is the app available on both Apple and Android?
Answer	Yes.

Question	Can we customize the app before having members use it?
Answer	Yes, while the app is available in Apple and Android app stores as of 11/20/24, synagogues can download and customize the app in their settings before announcing it to their congregants for use.

Question	What happens if a member downloads and tries to log into the app but we haven't signed up?
Answer	The member will receive an error.