At Shulware we understand that an important aspect of delivering services is providing support for learning the platform and resolving technical issues.
To keep up to date with the evolution of ShulSchool, we wanted to provide formal guidance on how to navigate the many support channels we now have for resolving issues.
How to Get Help
Search for answers, browse our articles, access short instructional videos.
Best For
Investigating solutions to common issues or gaining insights on how ShulCloud works without having to attend a training class (live or recorded).
Review our training calendar, register for live training, access previously held trainings.
Best For
Staff new to ShulCloud or users that want to strengthen their mastery of the software.
Register for our bi-weekly Q&A sessions where you can talk to a ShulCloud expert.
Best For
Individual issues, complex questions, guidance that requires screen sharing.
Enter a ticket with the ShulCloud support team to receive an answer on a straightforward question.
Best for
Non-urgent questions that can be answered directly or via a link to the appropriate help article.
Email questions@shulcloud.com
to create a support ticket
Best For
When you cannot enter a support ticket due to not being able to log in.
Chat
Get real-time help from a member of our ShulCloud support team from within you ShulCloud site.
Best For
Quick questions, urgent requests, any issues that you believe require a higher level of interaction than a ticket or email.
Let the ShulCloud experts create forms, import data, or work on other custom projects.
Best for
Personalized one-on-one help or projects that you do not have the capacity to complete on your own.
Below are a few examples of some common issues along with recommendations on the best ways to get help:
I am trying to set up a new form and I have never touched any forms before?
→ ShulSchool
I am looking at some member transactions and something doesn’t seem to be correct, could someone help me take a look?
→ Chat
My QuickBooks accounts and ShulCloud don’t seem to match, am I looking at this wrong?
→ New Support Ticket
We are committed to continually enhancing our support so if you have a less than satisfactory experience during your interactions with our support of ShulSchool teams, please provide feedback on any customer satisfaction survey responses.