Starting October 31st, 2025, we’re upgrading our support experience by moving from Chat to Messaging. Messaging makes it easier to connect with our Support Team, keep track of your conversations, and get help on your schedule.
What’s changing?
Before: Live Chat required you to stay in the chat window until your issue was resolved.
Now: Messaging works like text messaging. You can send us a message, step away, and come back later to continue the same conversation.
Benefits of Messaging
Continuous conversations: Your history is saved, so you don’t have to repeat yourself.
Faster replies: Real-time help during business hours.
Send messages anytime: We’ll respond when we’re back online.
File sharing: Easily upload screenshots or documents.
How to use Messaging
Select the Support button in the bottom-right corner of our website.
Type your question or message.
During business hours, a support agent will reply in real time.
If you message the support team after hours, you’ll get a response the next business day.
The new ShulCloud Support button/widget
Your ticket history will be available in the Support widget
Frequently asked questions
Do I still get live help?
Yes! Our agents will still reply in real time during business hours.
What if I close the window?
No problem — your conversation is saved and will be waiting when you come back.
Can I send screenshots or files?
Yes. Messaging supports file uploads to help troubleshoot faster.
Do I need to do anything to prepare?
No. Just use the Support button as usual — the experience will automatically use Messaging.