Error Adding Payment: Object "AAAAA-123456789" specified in the request cannot be found. (3120)
QuickBooks cannot find the Invoice that this Payment is applied towards. Click the "View in SC" link to show the Invoice in question.
This error will occur for one of the following reasons, ordered by most common:
- The Invoice was marked as PAID by something else. To Correct: Make sure to adjust the application(s) to the Invoice in QuickBooks to match that of ShulCloud.
- The Invoice was (incorrectly) deleted from QuickBooks. To Correct: Click the Reset Imported Record on the ShulCloud Charge and resync.
- You use multiple Account Receivable Accounts. To Correct: Make sure you specific the AR account used on the My Lists -> Charge Types page. Also, make sure that a payment is tied to a specific A/R Account. Otherwise you will get another error.
- Check the External Billing ID. The Transaction could be referencing the wrong customer (or even an Inactive Customer) in QuickBooks.